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  • Why choose The Monster Minders?
    We've been doing this since 2005, which makes us one of the most experienced dog walking companies in Philadelphia. (You'll be hard-pressed to find a service that has been around as long as we have.) What does that mean for you? With 700,000 walks under our belts, we have the experience and dependability that Philadelphia pet parents have learned to trust over the last 18 years. We’re a Philadelphia magazine, three-time Best of Philly® winner. (Best Dog Walkers 2013, Best Pet-Sitters 2009 & Best Urban Pet Sitter 2006). Additionally, all of our walkers are employees (not independent contractors) and are offered continuing education in dog training and behavioral science. Know that when you chose The Monster Minders - you’re getting more than “just a dog walker.” You’re getting a trained canine professional. Learn more about what sets us apart.
  • Who will my Minder be?
    Our Minders are trained, bonded/insured, back-ground checked full-time employees for our family-owned business. We invest in our staff. We train our staff. We retain our staff. We do NOT utilize Independent Contractors, which is on the rise as national technology corporations are looking to cash-in on the "gig economy." We are a team of professionals who understand that our clients deserve more than a stranger in their home each time the book. We respect that we are caring for not only your best friend, but also your home. As a company, everything we do revolves around dog safety, peace of mind for our clients, and treating our employees well. We believe that happy, experienced, and thoroughly trained employees allow us to offer our clients a more dependable, trustworthy, and consistent service. Our Minders become "part of the family" for us and many of our clients. We also offer our Minders job security, workers compensation, benefits such as Paid Time Off (because it's the right thing to do) and ongoing dog training opportunities. Our Minders are a team of dog professionals working together for one goal: To make The Monster Minders the best dog walkers in Philly. You can check out our Minder bios here. Contact us to to get started with one of our professionals today.
  • How do I know what happened on a walk?
    We get it. We worry about our dogs too when we're away from them. Minders use a scheduling app, and office managers are constantly monitoring the schedule in real-time so we know where Minders are throughout the day. This assures our clients that no pup is left behind. Clients get automated notifications each time a walk is completed with notes about how much fun we had with their monster. We want you to rest easy when you are away. ​ Clients can also request schedule modifications, view invoices, view their upcoming schedule, and update their pet care preferences via our cloud scheduling system and app.
  • What neighborhoods do you service?
    We cover many Center City Philadelphia neighborhoods between the Delaware and Schuylkill Rivers and roughly Spring Garden to Snyder Avenue. (We are based in Bella Vista, right of the Italian Markets.) Our neighbohoods include: Bella Vista, Queen Village, Society Hill, Washington Square West, Midtown Village, Chinatown, Old City, Loft District, Northern Liberties, Art Museum, Rittenhouse, Fitler Square, Graduate Hospital, Point Breeze, Newbold, Passyunk Square and Pennsport. Check our service area map for more details.
  • I'm ready to become a client! How do I set up services?
    First, let us know what type of services you are looking for by filling out our quick online form. The more details you can give us the better so we can quickly determine that we have a Minder available in your neighborhood, during the days and times you need. (If not, we will add you to our waiting list and reach out when we have an opening.) Then we'll determine a time to come over to your home to introduce ourselves. You can show us where you keep all of your supplies and we'll chat about your dog's preferences and quirks. After the meeting, we'll get you all set up online with our app and you'll be ready to go. Easy!
  • What if my Minder is sick or needs to go on vacation?
    Here at The Monster Minders, we do not think time off for our employees is luxury, it's a necessity! Our employees are pet care professionals and we treat them as such. That is why we proudly offer our employees Paid Time off. So what happens when your Minder needs time off? We'll contact you ahead of time to let you know who will be filling in and give you a chance to offer any special instructions or details. It's always a great idea to keep your online file up-to-date in case another Minder has to jump in at the last minute due to sickness. Our cloud system makes this easy! And of course, a manager is on duty seven days a week for feedback and questions. If your dog would not be happy about another Minder coming into your home, we'll work with you to figure it out.
  • Will my dog be walked with a bunch of other dogs and/or will random dogs be in my home?
    Absolutely not! We believe in one-on-one care for safety and tailored visits. We don’t believe that walking dogs from various households at one time is a safe activity in an urban environment. Nor would it allow us to tailor the walks to a monster’s specific training requirements and preferences. Safety and mental enrichment are two focuses of our dog walking services. Pack walks just don’t allow proper attention to either goal. Our focus will be on your dog, and your dog alone during our visits. This also assures that you don't have other animals in your home.
  • What about nasty weather?
    Don’t worry, we won’t melt. We all have all-weather gear for rainy/cold/snowy days. If it rains, remember to leave out a towel so we can dry off your monster. If your dog has strong feelings about rain, we’ll just go out for a quick potty break and spend the rest of the time playing inside. In extreme weather, (heat waves, snowstorms, thunderstorms, etc) services may be modified for the safety of everyone involved. Since 2005, we have dealt with hurricanes, blizzards and the Pope. (Remember when the Pope shut the City down?) We have the experience to know how to handle things when nature (or the Vatican) sends us curve balls.
  • How does payment work?
    Clients are billed on a biweekly schedule on the 1st and 16th of the month for the previous two weeks of walks. We require all clients to sign up for automated e-checking to make paying for services a snap. (Personal checks or cash payments are not accepted.) Emailed confirmations will be sent the day before each billing date. Clients are always able to log onto our website or app to view old invoices, check past payments, tip their favorite Minders, or update their bank account details.
  • I'd like to become a walker. How do I apply for a job?
    If you're looking for a long-term, stable job and you ADORE (we really mean ADORE in CAPS) dogs, we'd love to talk further. You can eaisily apply online and learn more about becoming a dog walker. If you have any questions before applying, give us a shout!
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